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ORDERING
To order, look over our site for useful information, on every page in our
site, there is a box near the top with "subject" Pages. In that
box you can click to see all the information about that subject. If you have a question,
E-MAIL US
or give us call. You can use the
Quick Fax, Secure Order
Form
to place your order by fax. Or fill out the Quote / INFO Request
Form and
give us a call with your credit card #, or just give us a call.
Either way we will send you an
invoice confirmation via e-mail or fax.
Please DO NOT
send photos by fax.
Many items
can ship the same day if order is received before 10:00am central time.
(Inquire)
We
are open 8am to 4:30pm
Monday - Friday (central time)
We do sell to companies and individuals.
SHIPPING CHARGES
All of our shipping charges
are charged at our cost +4%.
Estimates can be given by e-mail, fax or over the phone.
***Most of our veneer sheets will have an added $4.00 box charge.
***Any 8' long or large packages have extra up-charges
***Remote areas will have extra charges
***See details at product page also, there are up-charges for some of our
Tambour and Curved Plywood items.
***Shipping Charges can be effected by location, box size, fuel surcharges
etc.....
***We do reserve the right to charge your credit card for extra charges
incurred such as:
Delivery attempts failed, wrong address, un-know
residential up-charge, un-foreseen rural area, ect....
Freight Truck shipments include large and high quantity item orders.
Our Pallet Charges can range from $25.00 to $45.00 depending on the size.
Below is a table
showing estimates for some common items we have.
We can do estimates on 2nd
Day and Next Day Air services by
E-MAIL,
fax or by phone.
For more information you can get
estimates also at www.ups.com our zip is
54208
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ITEM |
GROUND SERVICE ESTIMATE |
|
EASTERN USA |
WESTERN USA |
2' x 8' 1 - 3pc's
Veneer Sheets |
$14.00 |
$18.00 |
2' x 8' 4 - 10pc's
Veneer Sheets |
$18.00 |
$24.00 |
4' x 8' 1 - 3pc's
Veneer Sheets |
$19.00 |
$24.00 |
4' x 8' 4 - 10pc's
Veneer Sheets |
$28.00 |
$31.00 |
8' Long Boxes
*Curved Plywood
*Moldings etc.
(small box) |
$32.00 |
$38.00 |
8' Long Boxes
*Curved Plywood
*Moldings etc.
(large box) |
$43.00 |
$55.00 |
Freight Truck
(small pallet) |
$185.00 |
$260.00 |
Freight Truck
(large pallet) |
$296.00 |
$375.00 |
TERMS
*WE ACCEPT THESE CREDIT CARDS*
Call or fax in your credit card # for worry-free and prompt ordering
Tape-Ease only accepts credit card information by phone,
fax or mail.
We do not keep your Card info on our computer systems at all.
You can be assured that your card information is safe with us.
SEE OUR TERMS BELOW, THEN CHECK OUT OUR LOW
PRICES
| Non-Credit Customers: |
A customer that has not provided 3
business and 2 bank references and has not been approved. May pay by
credit card or pre-paid check. |
Industrial Customers:
|
A repeat customer that has provided 3
business and 2 bank references and has been approved, and, makes payments by company check
within their 30 day allotted payment terms. For any
customer to obtain credit, we require at least 3 purchases done by credit
card or pre-paid check before credit can be established. |
TERMS FOR ORDERING
| NON-CREDIT
CUSTOMERS |
SERVICE
CHARGE |
First Time
Orders
Under $50.00 |
$8.00 |
| $50.00
+ |
none |
-
- To
set up your company for credit, send us your credit references or ask us for a worksheet.
Please review our worksheet
to see all the information we require. After credit has been established, a 30 day payment term will be granted. At this time, we are only granting
credit to long-standing OEM type Manufactures. We prefer to stick with
credit cards for payment for most of our out-of state customers. All
overdue accounts will be charged at the rate of 1 1/2% per month, and 18% per year. Overdue
accounts that require a collection agency to be hired to collect will also be
charged all collection fees billed to Tape-Ease from collector.
The customer is responsible for all shipping charges.
All overseas accounts done by Bank Transfer or
Pre-Paid only and must be sent to a Exporting Broker within the USA that you
set up.
DAMAGED
SHIPMENTS, RETURNS & CANCELLATIONS
Canceled
Orders: Any order that is canceled after it is processed will have an 8%
charge.
There is a $10.00 minimum charge for a canceled
order.
Other expenses incurred related to your order must also be paid by the
customer. |
Any returns will not
be accepted without prior approval.
No returns on special orders,
15% restocking
fee on most returns, 15% - 35% on other items.
Customer must pay for and arrange shipping for approved
returns.
Items must be returned in original container and arrive back in ideal
condition.
NO RETURNS ON ANY ITEM AFTER 30 DAYS OF
DELIVERY |
Damaged shipments
MUST be reported to us promptly.
Replacement items will be shipped only after being charged to the
customer, then credited back after shipper has evaluated and paid full
replacement value or it is received back in sellable condition. Damaged items must be available for the shipper to
pick up in there original box.
If an item is said to be defective, it must be
returned for evaluation before any refund is given. The customer
is responsible to ship the item back at their expense until the evaluation is completed.
Tape-Ease will send replacement items to you by UPS Ground or UPS 2nd
Day Air not to exceed 25.00. We will not send replacement items Next Day Air even if a clerical
mistake was made by us.
Additional Freight Truck, UPS or
Fed-Ex Charges Billed to us after your shipment has arrived must be
forwarded to the customer. Reasons for this include: Delivery attempts
failed, customer gave us wrong address, un-foreseen rural area, ect. We
reserve the right to bill the customer or charge your credit card for
these charges. We can send or fax you a copy of the bill for your
records. On Freight collect shipments only: *Freight
Collect is used for large shipments that cannot go by UPS. They are sent
by Freight Truck and the receiver pays for the shipping only, when their
product arrives. Upon ordering, you will be told if you will need to
ship this way. When your product arrives, check it closely for damage,
if you find damage that renders your product un-usable, you must report
it and sign the necessary papers with the driver right away. If damage does occur with a Freight Collect shipment, you
as the the receiver, must put in the damage claim and arrange to be compensated
for your losses with the shipper. If a replacement is needed, the
customer must pay for the product before the item can be shipped then
work with the Freight Company to be compensated.
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We must stick to these guidelines to insure you
receive top notch service, low
prices and quality products.
PRINT OUT A CREDIT APPLICATION AND FAX OR
E-Mail BACK. Thank You.
PRODUCTS
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PAYMENT TERMS
